Orders will be shipped via FedEx Ground or FedEx Home Delivery.
Shipping is free for the contiguous 48 United States. For other destinations, shipping costs will be calculated at checkout.
It will take 1-2 working days to handle and ship items after receiving orders.
Items are shipped from CA or NJ, and normally will take 2-5 business days to delivery.
Tracking number will be sent via email once the items shipped. If the tracking number doesn't provide tracking details, please wait a few hours for the carrier to update the status, and then check again.
Other points to note
Shipping Address Modification
Shipping address can be changed if there’s no tracking number provided. But it cannot be changed after the tracking number is provided, and please return the item to us in accordance with our Return Policy.
International Electrical Considerations
All WOKA control boxes and legs are designed for 120V power input. If 120V power is not available in your case, you'll need to use a step-down transformer to prevent damaging the desk frame's electronics and voiding the warranty.
Due to the impact of COVID-19, standard shipping may take 2-5 business days, some areas may take 10 business days.
Missing or lost packages
If you receive delivery notification of the shipment(s) via your email but not receive the order(s), please try:
1.If you live at a residence, look around the shipping address.
2.If you live in an apartment, check again with the receptionist at the reception area.
3.Some carrier’s delivery notification can be shot out 24 hours before its actual arrival. If you still can’t find your package(s), please contact support of WOKA to help you filing the claim and sending you a new package(s) replacement.
Should you have anything that confuse you about this shipping policy, please feel free to contact email@example.com.
All items are tax-included on wokamall.com. For orders outsides of US, customers are responsible for all import taxes and duties that may be charged when your parcel passes through Customs. Many countries do not charge import duties on private items below a certain stated value. However, you may find that you have to pay taxes when the goods you have ordered from us arrive in your country.
We advise you to find out about the local regulations before ordering from us. WOKA cannot give you advice or information about tax rates and customs charges in your country. Please verify the address, and the buyer is responsible for providing the correct and current address.
Return and Refund Policy
We stand firmly behind the quality and service of our products and we understand that sometimes our product just doesn’t meet your needs. We offer 30 Days Easy Return Warranty because we want to ensure that your purchase be satisfactory and worry-free!
Products that meet the following conditions can be returned within 30 days without any reason:
1 The products are unused like new and in good condition.
2 If the parts are missing or the items are used, 10% restocking fee to cover repairs or part replacement will be charged. The restocking fee will be deducted from your refund.
Customers are required to return items disassembled and repackaged as they were originally received.
All return cost including shipping will be covered by WOKA unless:
1. The product is damaged maliciously.
2. The product is break down of colors and damage caused by sun and water exposure.
3. Unauthorized modifications.
Returned items are subject to inspection prior to issuing a refund. A refund will be issued the next business day after we receive the returned items, and it may take 4-6 days to be processed by your credit card provider.
We strongly suggest using a traceable and insurable shipping method to return the items. We are not responsible for returns lost or damaged in transit; you will be responsible for filing a shipping claim.
For orders are not placed on wokamall.com, for example, orders from Amazon, return and refund are under different policy. Please contact firstname.lastname@example.org with detail order information
How to Return
1 Contact us via email@example.com with order number, photos or videos for our records. More information would be much appreciated, and will make the return process get quicker.
2 Send the product back to the address provided by our support team.
3 Refund will be issued after the inspection.
Cancelling Unshipped-out Orders
To cancel order not yet to be shipped out, please kindly contact us via firstname.lastname@example.org with order number.
Cancelling Shipped-out Order
If parcel has already been shipped out or on its way to destination, please contact us and return the product to the specified address we provided. We will refund your payment after deducting shipping costs. Refund will be issued as soon as the returned product has received.